Current Setup Review
We check your domain, current provider, existing mailboxes, and email records before making changes.
No configuration headaches. No overseas support calls. We migrate your existing emails, set everything up, and hand it over - ready to use.
Built for Nepali businesses that want professional email without DNS stress, mailbox confusion, or overseas support delays.
Move from your existing email platform to Prime IT Sewa business email with careful mailbox handling, DNS records, and local support.
Business email should not feel like a technical project for the business owner. Before your team starts using the new mailboxes, Prime IT Sewa reviews the current setup, prepares the required records, configures the mailboxes, and checks the access properly.
We check your domain, current provider, existing mailboxes, and email records before making changes.
Your business email accounts are created and configured for webmail, mobile, and desktop access.
SPF, DKIM, and DMARC are configured properly to support trusted business email communication.
Your team receives working access with setup guidance and local support when help is needed.
A growing business needs email for sales, follow-ups, billing, support, approvals, and daily communication. But managing DNS records, spam issues, mailbox settings, app passwords, and device access can waste time and create confusion.
With Prime IT Sewa, the technical side is handled for you, so your team can focus on communication, not configuration.
Prime IT Sewa business email includes the essential tools, security settings, and management features a growing business needs to communicate professionally.
One clear business email plan with managed setup, essential protection, and local support included.
Professional business email for teams that want reliable setup, clean access, and managed support without high per-user cost.
Get domain-based business email with managed setup, migration, security configuration, and support from Prime IT Sewa.
For small businesses and organizations starting with professional email on their own domain.
For active businesses, consultancies, clinics, travel agencies, shops, SMEs, and growing teams that need more storage and admin control.
For established organizations needing stronger control, larger mailbox storage, better support, and structured email management.
For large teams and institutions needing advanced support, governance, retention, dedicated options, and long-term infrastructure planning.
Understand security, billing, setup, migration, support, valid usage, and how Prime IT Sewa manages professional email for your organization.
This FAQ is written for business owners, managers, and teams who want professional email without technical confusion.
Your business email is managed with strong security configuration, including secure login, 2FA support, app password support, spam filtering, virus scanning, DNS authentication, and controlled email access.
You can also connect your email with Outlook, mobile phone, desktop mail app, and webmail. When your email is connected to phone and computer, emails can stay synchronized across your devices. Some email apps may also keep a local cached copy depending on the app settings.
No email provider can honestly promise zero risk in every situation, but we configure, monitor, and maintain the service with business-level security practices to reduce risk and keep email access reliable.
The service is billed annually.
The pricing is shown per mailbox per month only to make the cost easy to understand, but payment needs to be made for one year.
Yes, we provide VAT bill for the business email service.
Prime IT Sewa is a Nepal-based technology service company established in 2018.
We provide digital and tech services such as business email, website design, hosting, digital systems, automation, and technical support for growing businesses and organizations.
Our customers are mainly corporate clients, finance-related organizations, SMEs, and professional businesses that need reliable domain-based email for official communication.
We mainly work with businesses and organizations that want a professional email system, proper setup, support, and long-term reliability.
You should use our business email service if you want a professional domain email without technical headache.
We provide business email only to valid businesses, organizations, institutions, and professional users.
We do not allow email service for spam, fraud, fake business, illegal activity, abusive sending, or cold outreach abuse.
Before confirming the order, we review the business details. If a user violates email policy or damages the reputation of the system, we can suspend or remove the account. This helps us protect all genuine customers using the service.
Google Workspace and Microsoft 365 are large global platforms. They may include extra office tools, cloud storage, documents, meetings, and other ecosystem features depending on the plan.
Our service is focused on professional business email with your own domain, managed setup, migration, security configuration, and local support.
With global providers, you may need to handle DNS, setup, migration, support, and deliverability configuration yourself or through a technician. With Prime IT Sewa, we handle the technical setup and guide your team properly.
Both service providers aim to provide business email services like name@yourcompany.com. The main difference is that our service is more managed, more affordable, and easier to communicate with locally.
Click the Order Now button on your desired plan and fill the request form.
After receiving your request, we review your business details, validate the requirement, communicate with you, and confirm the order.
Once confirmed, we start setup, DNS configuration, mailbox creation, migration if needed, and handover.
Yes. If you already have a domain, we can configure business email on that domain.
Example: info@yourdomain.com, sales@yourdomain.com, support@yourdomain.com.
Your website can stay where it is. Only email-related DNS records need to be configured properly.
If you do not have a domain, we can guide you to register a suitable domain for your business.
After the domain is ready, we can set up your business email on that domain.
Yes. We handle the required DNS setup for email, including records needed for sending, receiving, authentication, and better deliverability.
You only need to provide domain/DNS access or coordinate with your domain provider.
Yes. We can help migrate emails from your current provider, depending on your existing email system and access availability.
Migration may be possible from cPanel email, Zoho, Google, Outlook/Microsoft, or other IMAP-supported email services.
Migration time depends on mailbox size, number of users, and old provider limitations.
Yes. You can use your email in webmail, Outlook, mobile mail apps, Apple Mail, Thunderbird, and other standard email clients.
We provide the required configuration details and guidance during handover.
Yes. Every mailbox gets webmail access, so users can log in and use email from a browser without installing any app.
Domain Admin Access is available from the Growth plan and above.
This allows the assigned domain admin to manage email-related settings such as mailboxes, aliases, and mailbox quota based on allowed permissions.
For Foundation plan, email management is mainly handled by Prime IT Sewa.
Yes. You can create professional department emails such as info@yourdomain.com, sales@yourdomain.com, support@yourdomain.com, accounts@yourdomain.com, and hr@yourdomain.com.
These can be created as separate mailboxes or aliases depending on your plan and requirement.
An alias is an additional email address that forwards email to an existing mailbox.
Example: support@yourdomain.com can deliver emails to ram@yourdomain.com.
This helps you use professional department emails without always creating a separate paid mailbox for every address.
No provider can honestly guarantee 100% inbox placement because recipient-side filters, email content, sending behavior, domain reputation, and user complaints also affect delivery.
What we do is configure the email system properly with DNS authentication, spam protection, secure sending, and standard business email practices.
We also do not allow spam or abuse, which helps protect the reputation of the system.
No. This service is not for bulk marketing, mass cold outreach, spam campaigns, or scraped email sending.
It is for professional business communication, team email, customer communication, official notices, invoices, proposals, and normal organizational email use.
You can ask us or your domain admin to secure that mailbox.
Yes, we keep backup and recovery safeguards for managed email service.
Backup is mainly for disaster recovery, restoration, and protection against serious technical failure. It should not be treated as a permanent archive of every email change forever.
Custom retention or advanced backup planning can be handled based on plan and requirement.
Email retention means keeping email data for a defined period based on business requirement.
For example, some organizations may need to keep important emails for records, audit, or internal policy.
Retention setup depends on the plan, storage, and organization requirement.
Yes. You can upgrade to a higher plan or request more storage depending on your requirement.
For example, if your team starts with Foundation and later needs more storage or admin control, you can move to Growth, Professional, or Enterprise.
Choose Foundation if you need basic professional domain email with managed setup.
Choose Growth if your team needs more storage, domain admin access, aliases, and better management.
Choose Professional if your organization needs stronger control, more aliases, admin training, backup export, and priority support.
Choose Enterprise if you need larger storage, dedicated options, priority onboarding, custom retention, and advanced email policy setup.
Normal setup can usually be completed within 24 to 48 hours after business verification, payment confirmation, and required domain/DNS access.
Migration may take more time depending on the number of mailboxes and the size of old emails.
Normally, no. Your website and email are separate services.
We only update email-related DNS records. Your website can continue running from the same hosting/server.
We may need:
Yes. We provide handover guidance so your team understands how to log in, change password, use webmail, connect to phone/computer, use aliases, and follow safe email practices.
Higher plans can include more structured admin guidance and training.
If the service is used for spam, fraud, illegal work, fake business activity, abusive sending, or any activity that harms the system reputation, we may suspend or terminate the service.
This policy protects genuine business customers who use email for professional communication.
Get professional business email with setup, migration support, security records, webmail access, and local support from Prime IT Sewa.
